Prints using dye that penetrate into the paper surface and preserve the surface characteristics of the paper.
For insurance claim purpose, photograph the damaged prints.
If prints are dry and separate, use a soft brush to clean the surface.
There is no need to soak them in water if there is not much dirt.
If there is a lot of dirt, soak them quickly in room temperature water, and work quickly.
If they are stuck together, they should peel away after being soaked for about a minute, so be sure to quickly remove them from the water.
If you leave them to soak too long or forcefully scratch the image surface, the dye ink (color) will come away, and the color tends to fade or become blurred.
If soaked in water, dry in the shade. The conditions may vary depending on the type of dye ink.
Carefully package the prints, and send to ECIH.org for scanning & restoration.